Nicholas Roberts

Professional Resume

Tech Products & Projects / Full-Stack Engineer / Customer Success

I am a Creative Technology Consultant leading cross-functional product teams, building world-changing, planet-scale products & services that customers buy and that people love!

Overview

I am actively seeking a new technical leadership role in later-stage growth companies working hybrid in the San Francisco Bay Area or remotely in the USA.

I am an IT, internet & web technology specialist with a 20-year career working for companies such as Toyota, Lexus, Boxycharm, BigCommerce & News Corp. I have also worked for the Californian, News South Wales(Australia), and Victorian(Australia) governments.

Recently as Customer Success Manager in an AI & data-driven finance and banking SaaS startup focusing on Technical Project and Engineering Management I managed 15 client accounts worth 2M ARR, 10 engineers, and 800 monthly professional service hours. I was critical to the success of projects, resulting in a multi-million dollar funding round from two keystone clients in a challenging capital market.

Some other career highlights;

onboarded a dozen high-profile bare domains such as toyota.com, lexus.com, and more
Full SDLC project manager for an ecommerce accommodation website with a 10,000-page SEO conversion funnel for 3000 rooms booking engine
successfully protected a 3000-page Drupal and WordPress website for a Californian government agency during Drupageddon
webmaster for 30 newspapers during Nimba, 911-Gulf 2

Customer Success Manager

Datava, Remote, Dec 2022 - Jan 2024

Customer Success Manager for financial institutions; CRM, Loans, Incentives, Predictive Analytics / A I /ML, BI, workflows, and SaaS modules for credit unions & banks.
Manage Professional Services: 2M ARR, 10 engineers, 15 clients, billion-dollar financial institutions.
www.datava.com

Senior Software Development Engineer - Customer Engineering,

Browserstack, Remote, USA, Sept-Dec-2022 (Resigned due to slowdown in corporate tech)

Test automation technical presales, consulting, and solutions for 3M, Lowes, and Verizon.

Customer Success Engineer

Section.io (Acquired by Webscale), Remote, USA, May 2019 - Aug 2022

Customer success engineer at AI-driven web, testing & security multi-cloud platform.
Customer-facing full-stack engineer rotating between reactive support, proactive success projects, onboarding, solutions, coding, web design, and platform projects.
Geo-distributed multi-cloud platform: DigitalOcean, AWS, Google Compute, Lumen.
Tech-stack: Ubuntu, Kubernetes, Docker, Varnish, OpenResty, Optidash, ShieldSquare, ThreatX.
section.io Acquired now Webscale

Programming Project Manager

Sonic.com, Santa Rosa, CA, USA, Aug 2018 - April 2019

Starting in Tech Support, I moved to coordinate technical product development for a Bay Area gigabit fiber broadband & telecommunications provider from the Systems Operations Center for the Systems Architect—Sonic’s first technical project manager using Agile frameworks: Kanban, Scrum, and GANNT.
Daily managed a project development portfolio in JIRA, product specs in Confluence, and service design in Miro—communications via Skype & Hipchat, email & face-to-face meetings.
Successfully delivered product-as-service WIFI-mesh, direct-debit ACH bank integration, crowd-sourced viral FCC lobbying, new connection service, e911 & mobile-first member tools.
www.sonic.com

Drupal & WordPress Webmaster

Californian Institute Regenerative Medicine, San Francisco, 2014-16

Drupal & WordPress webmaster for a Cal gov biotech agency. 6000+ pages, 15 content types.
I owned Drupal & WordPress code & database DevOps lifecycle, site-building, and rich content management. Fully defended the agency against Drupageddon.
- www.cirm.ca.gov

Technical Project Manager

Mantra Resorts (Guerilla Marketing), Queensland, Australia, 2007

Technical project manager for hotel-chain accommodation ecommerce. 3 domains, 10k+ pages.
I owned the complete SDLC: requirements gathering, development, production, and operations.
www.mantra.com.au
www.breakfree.com.au
www.peppers.com.au

Project Manager / Webmaster

This Is Not Art / Culture Hunter, Australia, 2004 - 2005

The project manager, developer & webmaster for cultural events & online directory

Webmaster

Nationwide News (News Corp), Sydney, Australia, 2000 - 2003

I wrangled pioneering & profitable multimedia, website publishing & eCommerce projects, working with IT, management, creative, marketing, journalists, editors, advertising, and executives.
A keystone technical web resource for 30 news properties at News Corp HQ during 9-11 & Gulf 2.
www.dailytelegraph.com.au
www.theaustralian.com
Nationwide News Pty Ltd

Open to New Challenges 2024!

2024 is going to be a very challenging year. Big focus on web security, performance and ROI.

With global and national security a primary concern my experiences with web performance & security, ecommerce, customer success, project management, product delivery and ROI make me an ideal candidate for the challenges ahead.

I am looking for customer-facing Technical Product / Project Manager roles with a heavy focus on cross-functional teams and especially revenue and ROI.

Lets Talk!